FAQ

Questions? Glad you asked!

On Now Digital is all about being helpful and transparent so that you can make the best decisions about what’s right for your business. If you’re considering partnering with us (or any software vendor), you likely have questions. Here are some of the ones we get most often. 

How do I know if I need a software solution?

Do you find yourself doing repetitive tasks that take up a lot of hours? Do you spend time looking for things you know you saved … somewhere? Ever wish it were easier to compile a report or send files to a customer? Interested in going paperless? Need a break from time-consuming analysis? Software can help with all of this and more. Basically, if you’ve ever shouted in a huff, “It’s the 21st century! There must be an easier way!” there probably is. Give us a call and we’ll talk it out.

Gotcha. Well, I sure would like to generate revenue and save time. What type of tools have you developed for this?

On Now Digital develops and supports 40+ software applications and integrations with more than 25,000 users. We’re pretty sure you don’t want the exhaustive list of how we’ve helped with these goals. But, here are some of our most commonly requested solutions:   

  • Data Visualization Dashboards – Leave the details for the experts but get a great overview of the status of your organization and its tasks.

  • Report-generating Tools and Repositories – Make it fast and cheap to get data to your internal or external customers.

  • Diagnostic and Auto-classification Applications – Take the heavy lifting out of complex analysis on everything from scientific analysis standards to tracking data points outside of a standard results distribution, provided in real-time, of course. 

  • Laboratory Customer Portals – Zoom between aggregate test result data and recommendations at a high level and drill down to the details to make great maintenance decisions.

  • Mobile Apps for Field Technicians – Move from paper-based data collection to real-time collection, getting data to internal or external customers at a killer rate for quick decision-making.

  • IoT/Monitor Data Presentation and Analysis Platforms – Collect data from critical devices and equipment in the field, getting the data to a central location that can be analyzed autonomously or reviewed.

  • Order and Work Tracking Systems – Pull information from multiple points in your business for managers or even customers to understand your real-time business flow.

  • Work Order Systems – Assign and track work for crews, while monitoring and reporting on time and material usage.

  • Supervised and Unsupervised Machine Learning Systems – Understand data that you have collected (from machines, people or systems) and use that information to automate or find your business superpowers.

  • AI Digital Assistants and Chatbots – Provide a way to interact with your systems by verbally asking questions or even telling jokes.

  • Registration Systems – Track, streamline and automate incoming items for businesses that process deliveries and inbound resources. 

  • Online Ordering Systems (ecommerce) – Unleash or increase your ability to process payments on the internet for your services and products.

Cool. How’s this process work?

It’s pretty simple, really. You have a problem that you have a hunch can be solved with technology, so you contact us. Here’s what you can expect after that:

  • We schedule a discovery meeting (in person, by phone or via the interwebs)   

  • You explain your idea or problem, while we ask super insightful questions

  • We give you recommendations and provide a detailed quote 

  • You consider your options, decide we’re great and sign

  • We move forward as partners, and our team develops a strategy complete with milestones, status updates and all that good stuff

  • We implement your solution and give any necessary training

  • We celebrate with a pizza party (optional last step… but come on!) 

How are you different from anyone else who can do all this?

Friends, it’s the little things. On Now Digital has a unique combination of sharp development skills, business-minded leadership and personable service that gives us a distinct advantage over other development shops.  Our software engineers are a passionate, tight-knit team with decades of experience and far superior communication skills than one typically associates with tech geeks. What can we say? We have a gift for understanding customers’ needs, solving challenging problems and relating to you in a way that makes you feel heard and understood.  

Are you based in the U.S.?

You betcha! On Now Digital is located in Cuyahoga Falls, Ohio, and all of our development work is done here in the good old U.S. of A., keeping source code secure and U.S. citizens employed.

What technology stack do you use?

We are a Microsoft development shop and are most familiar with those tools. You can run our apps on both Android or iOS platforms. However, we integrate seamlessly with most business applications through Microsoft and AZURE services. All of our cloud services offer enterprise-level security and are backed up continually.

What type of security measures do you take?

As part of the Microsoft community, On Now Digital follows the strict and ever-adapting security measures provided by the Microsoft AZURE hosting service. Data stored in our cloud environment has 24/7 monitoring, cameras on the front and back of servers and other highly controlled access measures, compliant with even the most recent NISC standards. Read more about the Microsoft AZURE security requirement here.

OK, yeah, I’m actually not very tech savvy. How will you make sure I understand what I’m buying?

Our team will meet you wherever you are in your understanding of technology. We’ll only use the fancy $10 tech jargon if you’re cool with it. Otherwise, we’ll give you written documentation of what we’re proposing, what our strategy/timeline is and how this cool idea will specifically help you. You’ll have plenty of opportunities to ask us questions, and we won’t move on anything until you decide you’re comfortable enough to sign an agreement with us. Plus, if anything changes during the process, we’ll keep you informed and give you any new costs in writing.

What type of ongoing support do you offer?

The short answer is that we will never leave you hanging with a problem. We care about you, man, and we just don’t have the stomach for it. If something isn’t doing what you think it should be doing, let us know and we’ll help you out. Additionally, if you have a service contract with us, we allocate service hours right into that bad boy, so you can feel confident coming to us for anything.

Still have questions? That’s awesome, you thorough son-of-gun. Please contact us directly any time! 

On Now Digital

141 Broad Blvd.
Suite 206
Cuyahoga Falls, OH
44221


P 330.942.0474

Get our super informative and occasionally witty e-newsletter!

  • LinkedIn - White Circle
  • Twitter - White Circle
  • Facebook - White Circle
  • YouTube - White Circle

#SoftwareThatHelps

All content © 2020 On Now Digital, LLC.All rights reserved.